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Workspaces and multiple accounts

A workspace is one MSP's complete, private environment on UpAll: its own subdomain at {slug}.upall.app, its own console, client portal and status pages, its own clients, monitors, incidents and reports, its own team — and its own plan and billing. Creating one takes a minute; see Create your workspace.

One account belongs to one workspace

An account on UpAll lives inside exactly one workspace. Your role — Admin or Engineer — your language and theme preferences, everything about the account is scoped to that workspace. There is no global UpAll identity that spans workspaces and carries permissions between them.

This sounds restrictive until you see what it buys: there is no account in the system that could bridge two MSPs' data, because no account exists in two workspaces.

The same email can exist in several workspaces

What can repeat across workspaces is the email address. If you consult for two MSPs, each workspace holds its own separate account under your email — possibly with different roles: Admin in one, Engineer in the other. Each workspace's admins manage their own copy of you independently; being removed from one workspace touches nothing in the others. See Invite your team for how staff accounts are created.

Choosing at sign-in, switching inside

When your email exists in more than one workspace, signing in shows a workspace chooser — you pick which workspace this session is for. Once you're in the console, a workspace switcher lets you jump to your other workspaces without signing out and back in.

Because each workspace account is its own account, your preferences don't follow you between them: you might run one workspace's console in Arabic and another in English — see Switch language and theme.

Why workspaces are fully isolated

UpAll is multi-tenant: many MSPs on one platform. The only acceptable design for that is hard isolation, and the workspace is the wall:

  • Client confidentiality. Your client list is commercially sensitive — it's your customer base. Nothing about your workspace (clients, monitors, incidents, reports, billing history) is visible from any other workspace, ever.
  • Independent billing. Each workspace has its own plan, its own limits, and its own payment method — see Plans and limits. One organization can even run several workspaces on different plans.
  • Clean offboarding. When someone leaves an MSP, removing their account in that workspace removes their access completely — their accounts in unrelated workspaces are, correctly, none of that MSP's business.
  • Clean client separation. Within a workspace, client users see only their own company's portal; across workspaces, even the MSPs can't see each other. Isolation holds at both layers.

The practical takeaway: treat the workspace as the unit of everything. Pick the right one at sign-in, check the switcher when numbers look unfamiliar — a "missing" monitor is often just the other workspace — and remember that each workspace's admins, plan and billing stand alone.