Plans and limits
UpAll is sold as a ladder of plans, billed monthly. What each rung costs and includes is on the plans page, which is always current — this article covers how limits behave once you're on one, which is the same on every rung.
What every plan includes
The monitoring engine does not change between rungs. Automatic incidents, email alerts to your whole team, the live status wall, public status pages and the client portal are there at every level, fully bilingual throughout. The entry rung is not a trial: it is the full engine at small scale, and signing up requires no card.
What a higher rung buys you is capacity — more clients, more monitored systems, more of your staff signed in, faster checks, longer history — and a handful of client-facing capabilities: your own branding on portals, status pages and reports (see Workspace settings and branding), monthly SLA reports, and certificate expiry monitoring.
WhatsApp and SMS alerts and custom domains are not yet available on any plan. Today alerts are email only, and portals and status pages live on your upall.app subdomain.
Prices include VAT
The price shown on the plans page is the final charge — 15% VAT is already inside it, and nothing extra appears at checkout. Your tax invoice breaks out the VAT amount separately — see Payments, invoices and VAT.
What a limit applies to
Two kinds of thing are metered, and they behave differently.
Quantities — clients, sites, monitored systems, staff seats, status pages — are ceilings on how many you can have at once. Settings — how fast checks run, how long history is kept — are floors and windows: your plan sets the fastest interval you may choose and the number of days of history retained.
Client-portal viewers are never metered. Invite as many of your client's staff as you like, on any plan; only your own team counts against seats.
How limits are enforced
Limits apply when you create something, never retroactively. Adding the client or the monitored system that would cross a ceiling is where you meet the wall, and the console tells you which limit you reached and links you to the upgrade rather than failing silently. Next to each Add button you'll see how many you have left.
If you end up over a limit — typically after a downgrade at the end of an unpaid period — nothing is deleted. Your existing clients and monitored systems stay, with their history. You simply can't create new ones until you're back within the limit or on a bigger plan.
Check speed works the same way in reverse: an existing monitored system keeps the interval it was set to, even if your current plan wouldn't let you choose it today. You just can't set a new one that fast.
Choosing
The decision is usually mechanical: count your clients and the systems you'd monitor for them, then read those two numbers off the plans page. Beyond capacity, the branding and the monthly reports often matter as much, because they're what your clients actually see.
Switching later is straightforward, and moving up takes effect immediately — see Upgrade and plan changes.